RenewTrack (“we”, “the app”) helps device vendors manage activations and
subscription renewals. This policy explains what we collect and why.
Information we collect
Account information you provide when registering: business name, email address, and phone number.
Customer & device records you enter to run your business: customer name, customer contact number, device IMEI, SIM number, vehicle number, installation and expiry dates, and remarks.
Usage records: credit transactions (activations, renewals, top-ups) and device activity history.
Device push token (Firebase Cloud Messaging) so we can send you notifications.
The app does not collect real-time GPS location.
“Device” here refers to the tracking hardware records you manage, not your phone’s location.
How we use it
To provide the service: storing your device records, showing expiry alerts, and processing renewals.
To send operational notifications (account approval, credits added, new signups for admins).
To let you contact your customers via WhatsApp — the message opens in WhatsApp and you choose to send it.
Sharing & third parties
Google Firebase (Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging) stores data and delivers notifications on our behalf.
WhatsApp: when you tap “send reminder”, the message is handed to WhatsApp on your device. We do not send messages automatically on your behalf.
We do not sell your data or share it for advertising.
Data retention & deletion
Records are kept while your account is active. You can request deletion of
your account and data at any time — see the
account deletion page. Residual copies
in encrypted backups are purged within 90 days.
Security
Data is transmitted over encrypted connections (HTTPS/TLS) and protected by
access rules so each vendor can only see their own data.
Your rights
You may request access to, correction of, or deletion of your data by
contacting us.